Refund policy

Return Policy for Realize Collagen®

At Realize Collagen®, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes a product may not be what you expected, so if you are not entirely satisfied with your purchase, here are the details of how to return a product.

Return Eligibility

  • Products must be returned within 5 days of the original purchase date.
  • Products must be unopened, in their original packaging, and in the same condition that you received them.
  • A receipt or proof of purchase is required to complete your return.

Non-returnable Items

  • Opened or used products.
  • Sale items (if applicable).
  • Gift cards.
  • Health and personal care items.

Return Process To initiate a return, please follow these steps:

  1. Contact our customer service team at pain-free@realizecollagen.com or 0969-6209035 to notify us of the return.
  2. Include your proof of purchase in your return package.
  3. Mail your return to the following address: [Insert Return Address Here]. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds Once we receive your item, we will inspect it and notify you of the receipt of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges If you need to exchange it for the same item, send us an email at pain-free@realizecollagen.com

Damaged or Defective Products If you receive a damaged or defective product, please contact us immediately at pain-free@realizecollagen.com or 0969-6209035. We will arrange a return, exchange, or refund for you.

Contact Us If you have any questions on how to return your item to us, contact us at: