Shipping policy

Shipping Policy for Realize Collagen®

At Realize Collagen®, we are committed to providing you with the best possible service. Our shipping policy is designed to ensure that your orders are delivered promptly and efficiently. Below are the details of our shipping procedures for orders within Greater Metro Manila.

1. Free Shipping

We offer free shipping on all orders within Greater Metro Manila. There are no minimum order requirements or special conditions to qualify for free shipping.

2. Shipping Lead Time

Our standard lead time for deliveries is 1-5 days from the date of order confirmation. We strive to process and ship your order as quickly as possible.

3. Order Processing

Orders are processed during normal business hours, Monday through Friday, excluding public holidays. Any orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Method

Deliveries within Greater Metro Manila are handled by our delivery team / trusted courier partners who ensure that your order reaches you safely and on time. You will receive a tracking number once your order is dispatched, allowing you to track its status.

5. Special Instructions

If you have special delivery instructions or require expedited shipping, please contact our customer service team at the time of order placement. While we cannot guarantee accommodation for all requests, we will do our best to meet your needs.

6. Issues and Concerns

If you encounter any issues with your delivery or if your order has not arrived within the expected timeframe, please contact us immediately. Our customer service team is available to resolve any concerns and ensure your satisfaction.

7. Changes to Shipping Policy

Realize Collagen® reserves the right to modify this shipping policy at any time. We recommend reviewing it periodically to stay informed of any changes. Changes to the policy will only apply to orders placed after the date of the change.